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Terms and Conditions That Govern Your indbet Account

These Terms and Conditions set out the rules under which your indbet account is opened, maintained, and used — covering everything from how you fund your wallet via…

UPI & Paytm Deposits CoveredAccount Eligibility CriteriaDispute Resolution ProcessWithdrawal Verification RulesPhonePe Payout Conditions

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What These Terms Cover and Where They Apply

indbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account you confirm that you have read, understood, and agreed to every clause in these Terms and Conditions. The agreement becomes binding at the moment your registration is completed on the indbet platform. These terms govern your use of all products in the

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lobby — live casino tables, sportsbook markets, and slot rooms — as well as every financial transaction you initiate, including deposits through UPI, Paytm, PhonePe, or Google Pay. Eligibility depends on your local law; it is your responsibility to confirm that accessing this platform is permitted
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in your jurisdiction before you proceed. We may amend these Terms at any time; continued use of the account after an amendment is published constitutes acceptance of the revised version. The most current version of these Terms always supersedes any earlier edition.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERIES & CONTACT

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you need a copy of the agreement in a different format, our support team is available around the clock.

Live Chat Connect instantly via the chat widget in your account dashboard. Our agents can walk you through any clause in these Terms and Conditions, clarify account conditions, or escalate a formal dispute on your behalf — available around the clock.

Email Support Send a detailed query to our support address and expect a written response within 24 hours. For Terms-related matters, reference the specific clause number so our team can address your question with the correct policy context.

Help-Desk Form The in-app help form lets you attach screenshots or transaction IDs when raising a Terms dispute. Submissions are logged with a case number so you can track the resolution status directly from your account.

HOW WE PROTECT YOUR ACCOUNT

Security, Data Handling and Your Account Rights

Your account and the data attached to it are protected through a combination of technical controls and defined internal policies.

Data Handling

Personal details you provide during registration — name, address, payment identifiers — are stored in encrypted form and accessed only by staff who need them to process your account or verify a transaction under our KYC policy.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to measure which features you use most. You can adjust cookie permissions at any time from the settings panel without affecting your core account access.

Account Security

Two-factor authentication is available on every account. We strongly recommend enabling it; if suspicious activity is detected on your account, access may be temporarily suspended while our security team contacts you to verify ownership.

Data Retention

We retain account records — including transaction history and identity documents — for the period required by applicable law. Once that period expires, personal data is securely deleted or anonymised in line with our internal retention schedule.

Who to Contact

For data-access requests, correction requests, or formal complaints about how your information has been handled, write to our Data Officer via the email address listed in the Contact section of these Terms; we respond within 30 days.

Requesting Changes

You may request a correction to your registered name, address, or payment details by submitting a verified request through live chat or email. Identity documents will be required; updates are processed within five business days after verification.

Common Questions About These Terms and Conditions

These are the questions we receive most often about the Terms and Conditions. If your question is not covered here, contact our support team through live chat or email and we will point you to the relevant clause.

The Terms take effect the moment your account registration is confirmed. By completing registration you acknowledge that you have read and agreed to the full Terms and Conditions as published at that time on the indbet platform.

Yes. We may update these Terms at any time. We will notify you of material changes via the email address on your account. Continued use of the platform after the effective date of any revision means you accept the updated Terms.

Any verified balance remaining in your wallet at the time of closure will be returned to the UPI or Paytm source used for the deposit, subject to identity verification. The full process and applicable timelines are described in the Payments clause of these Terms.

Submit a data-access request via email to our Data Officer, referencing your registered account ID. We will compile and send your data within 30 days of receiving a verified request, in line with the data-handling clause of these Terms.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific jurisdiction before opening or continuing to use your account.

We may suspend an account if we detect activity that breaches these Terms — including identity fraud, payment disputes, or multiple accounts held by one person. The suspension clause sets out the notice period and appeal process available to you.

Disputes should first be raised with our support team via live chat or email. If the matter is not resolved at that stage, the Dispute Resolution clause of these Terms defines the escalation path, applicable timeframes, and the governing jurisdiction.

Terms and Conditions That Govern Your indbet Account

How to Reach Us About These Terms

Security, Data Handling and Your Account Rights

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Questions About These Terms and Conditions

01 When do these Terms and Conditions take effect for my account?

02 Can indbet change these Terms after I have opened my account?

03 What happens to my UPI or Paytm deposits if my account is closed?

04 How do I request a copy of the personal data indbet holds on me?

05 Is my account access guaranteed if I am based in India?

06 What are the grounds on which indbet can suspend an account?

07 How are disputes between me and indbet resolved?

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